SDI Report Sections
Scores and Commentaries
Customer-focused Communication
Scores and Commentaries
Establishing Discussion Objectives
Providing Customer Care
Discovering and Verifying Needs
Selecting Products to Discuss
Using Benefits Effectively
Creating a Balanced Understanding
Resolving Concerns
Seeking Customer Commitments
Product and Industry Knowledge
Scores and Commentaries
Breadth of Factual Knowledge
Familiarity with Customers/Industry
Using Documentation and Proof
Using Literature/Promotional Materials
Using Benefits Effectively
Being a Trusted Advisor
Securing and Managing Customer Relationships
Scores and Commentaries
Contact Plans/Account Strategies
Recording/Using Customer Information
Prioritizing Customer Relationships
Gaining Access to Customers
Using Benefits Effectively
Customer Follow up
Your Development Trend
Trend Graphs